FAQ For Medical Patients
Got questions? We’ve got answers.
How do I obtain a prescription for medical cannabis?
See a Healthcare Professional to receive what is called a “referral” to purchase medical cannabis. You can then register with Citizen Stash to order directly through our site here: Medical Patients
Can I see a Naturopath or Chinese Medicine Specialist to receive authorization to purchase medical cannabis?
No, only Healthcare Professionals under the Royal College of Physicians and Surgeons of Canada can authorize the use of medical cannabis. This means Medical Doctors (M.D.) or in some cases Nurse Practitioners can prescribe cannabis.
How do I renew my registration with Experion Wellness?
The registration renewal process is the same as the initial registration process. You’ll need to complete a new Registration Form and submit a new original Medical Document. You will receive an email reminder from Experion Wellness 60& 30 days prior to your renewal date.
What methods of payment do you accept?
We accept most major credit cards.
How is my order shipped? What are arrival times?
Once an order is received, it can take up to 2 business days for processing.
We ship via Purolator, and estimated delivery times are as follows
Purolator Express – 1-2 business days*
A signature is required upon delivery, and shipments can only be sent to the shipping address associated with your account.
Please note that we cannot ship outside of Canada.
* Estimated delivery times may vary depending on the destination address and may take longer for certain locations.
What does shipping cost?
Shipping is calculated based on the size of the package, delivery location and time frame in which you wish to receive the package. Shipping costs are not covered by Citizen Stash but we do have a variety of options available at different price-points.
What is your return policy?
All sales are final. If you are unsatisfied with the product or believe it is defective, please contact us at firstname.lastname@example.org to address your concerns.
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